Offsite Backup- FAQ  
 
If you can’t find your answer here, do not hesitate to contact us.  
   
1. How Secure is ‘Archive the Goods’?  
Archive the Goods has addressed the issue of protecting data by using a very sophisticated compression and encryption system. Using two distinct layers of protection, each with its own encryption technology, Archive the Goods archives are virtually impenetrable.

Archive the Goods compresses and encrypts data before it is transmitted from the Client's office. Only the client knows the encryption "key." The key is not transmitted with the archive. Archive the Goods archives cannot be viewed, decrypted, or used in any way without the key.

The multi-encryption feature makes Archive the Goods the most secure backup software available.

  • DES 56 bits
  • TDES (Triple DES) 168 bits
  • Rijndael AES (new US Federal Standard) 128 bits
  • Rijndael AES 192 bits
  • Rijndael AES 256 bits (most secure but slower)
  • Blowfish variable key length to 448 bits)

Archive the Goods Clients can enter their own Encryption Key, or they can use the Key Generator. The Key Generator creates "statistically perfect" encryption keys that are much more secure than human users can create.

 

2. Is there a “back door” to access data?
 
There is no "back door." There is absolutely no way for the Archive the Goods Client software to answer an incoming IP request. So, the Archive the Goods Client software is not vulnerable from hackers through the Internet.

There is a built-in key escrow system that freaks some people out until they find out it's not a security risk. This system has saved clients who could not recover their data because of a corrupted Key disk, or because they forgot their encryption key.

This is the system that allows/asks/begs you to make a key disk upon installation, to be used to restore your data later. This same system allows the software manufacturer to possibly recover a lost encryption key. It is not a fun process. It will require the authorization of you, (the client) and us, (ATG), and is very expensive to do, with a minimum price of US$2,500.00 and no guarantee of success. After recovery, you just change the Encryption Key to a new one.

So, that said, it is much easier to print out the form when asked. It will contain your Username, Password, Account Group, and Encryption Key. Keep the Encryption Key Disk updated, and store both in a safe deposit box.

 

3. How do I restore data after my data totally goes up in smoke?
 
Our software has a built-in disaster recovery feature. Here's how it works.

After initial installation Archive the Goods software asks if you want to make a Key Disk. The Key Disk contains all the setup information for the Client software. If you change something critical about the setup of the Client software later, it will ask you to update your Key Disk.

If the computer is destroyed and has to be completely reconfigured, you can simply install Archive the Goods software as you did on the failed system. On installation Archive the Goods asks "Is this a new installation or a Disaster Recovery?" You select "Disaster Recovery", you will be asked for the Key Disk. Just insert it, and the Archive the Goods software will set itself up like before, and will contact the Server to download the latest catalog.

 

4. How long are files kept?
 
Archive the Goods keeps multiple copies of your client files on our Server. Our system NEVER over-writes a file. If you want to restore a file from four weeks ago, you can, You can go back to as far as the first backup to our Server. But most people remove backup files from our server after 60 or at most, 90 days

You can set your software to rotate files. It can erase the oldest backup files by the length of time they have been on our Server. So, if you like, you can set the system to delete all files that are 30 days old. This would mean that our Server would automatically erase data as it hit 31 days old and the latest session is written to the disk, effectively keeping the most current 30 days of data online. (or 14 days, or 60 days - whatever) Or, you can keep all data.

Our powerful restore features can rebuild (in real-time at the time of restore) a full file set containing all the latest versions of files from multiple backup sets for Full, Incremental, and Differential backups.

You can also have the software set to keep files of which it has only one copy, regardless of how old it is. So, files of which you only have one backup copy are never erased.

All the controls for these features are on the Schedule screen in the Archive the Goods Client software, Administrator access is required.

 

5. Can I backup other computers on my network?
 
Yes, you can!

Archive the Goods Client will back up any computer that the operating system can see as a mapped (shared) drive letter.

For example, if you have eight workstations and one server, you can back all eight computers up with one copy of the Archive the Goods Client.

Install the Client software on one of the workstations or server which has mapped drives to all the other computers. Archive the Goods will back up the data on the other computers.

You can back up data on ANY operating system that Windows can see as a mapped drive. This means that you can back up Unix data, Macintosh, AS400, virtually anything that the computer running the Archive the Goods Client can access as a shared drive.

**NOTE** Many competitors CANNOT back up from shared drives and other operating systems, or they require additional fees to perform the task.

 

6. How much can I backup a night?
 
It depends on two things, your “Uplink” speed to the internet and how much data you are backing up.

Archive the Goods compresses most files on average 85%. This reduces the amount of data that is actually sent over the internet making the most of your upload speed.

The backup normally runs after normal business hours. This is the time your upload speed is the greatest due to lower internet activity.

Archive the Goods has the ability to select critical files that need to be backed up. If your backup files get really large, we can use our " Bit Backup "method to further reduce the amount of data transfered.

Transfer times are simply what the Internet requires. There's little any software can do, other than compress the files, to decrease the amount of data sent through your upload connection.

 

7. Can this be my only type of backup?
 
Archive the Goods is an Off-Site solution. It is another ‘layer’ to a well thought out backup strategy. It should be used like an insurance policy. It should never be used as your only backup solution. You should have two types of backups.

Local Backup: These backup sets are used for redundancy of your data. They are used for system failure, hardware and software failure, file corruption, virus infection, etc. This is the data that can be backed up locally to CD/DVD/Tape/Hard Drive and is used when a problem arises.

Offsite Backup: Is like an INSURANCE POLICY really. Archive the Goods is for when the unthinkable happens, when everything else has failed. When your place of business has suffered Catastrophic Events, be it natural, or man made. It’s for outright theft of your equipment, including your local backup sets. So, when you Archive the Goods, you can stay in business, when others go out.

 

8. What operating system does Archive the Goods run on?
 
Archive the Goods runs on all versions of Windows 95, 98, NT, XP, ME, 2000, and 2003 and supports all networks that run with these operating systems. Remember, while Archive the Goods only runs on Windows Operating systems, it can backup from any operating system the Windows network can access and read.

 

9. Is Archive the Goods HIPAA Compliant?
Archive the Goods complies with the Final Security Rule, please contact us for further information.

 


 

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